Privacy Policy

Last updated: 18 September 2026

HL Rent respects your privacy. This notice explains what information we process when you use hl-rent.com, contact us or send a rental enquiry.

1. Who is responsible for the data

HL Rent operates the website and handles rental enquiries submitted through it. For privacy questions or requests, email info@hlrent.com.

2. Information we collect

contact details you provide, including your name and WhatsApp or phone number;
enquiry details, including dates, vehicle, branch, price and message;
a random browser identifier (hlrent_client_id) used to connect enquiries from the same browser;
technical information needed for security and operation, such as session data, IP address, browser and request logs;
campaign or referral information when measurement or advertising services are enabled.

3. Why we use it

We use the information to answer enquiries, check vehicle availability, prepare and manage a rental, prevent abuse, keep the website secure, improve the service and measure advertising where permitted. Processing may be necessary to take steps requested before a rental, perform a rental agreement, comply with legal obligations, pursue legitimate operational interests or act on your consent, depending on the situation.

4. Who may receive it

Information may be handled by staff and service providers that support the enquiry or rental, including the BikesBay CRM, hosting and email providers, Telegram for staff notifications, and WhatsApp when you choose that channel. Measurement or advertising providers receive only the information enabled for those services. Providers may process data in other countries under their own terms and applicable safeguards.

5. How long we keep it

We retain information only for as long as needed to handle the enquiry or rental, maintain required business records, resolve disputes, prevent abuse and meet legal obligations. A browser identifier is normally stored for up to 12 months unless you remove it earlier.

6. Your choices and rights

Depending on the applicable law and circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal data, and may withdraw consent where processing relies on consent. You may also raise a concern with Thailand's Personal Data Protection Committee. To make a request, contact info@hlrent.com; we may need to verify your identity.

7. Security and cookies

We use reasonable organisational and technical measures to protect information, although no internet service can guarantee absolute security. Details about browser storage and the visitor identifier are in our Cookie Policy.